Common front panel error messages

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Common front panel error messages

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During normal operation, the LCD display located on the front panel of the Spyder frame is controlled by the embedded computer within Spyder and is used to display status information such as the Spyder's IP Address and running version.  Certain error messages are generated by the front panel LCD itself when it detects that the Spyder's embedded PC is not communicating with it; usually indicating a problem with the embedded PC or the spyder server software.  Below is a list of the most common of front panel LCD messages:

Frame Error #1

When the Spyder frame is first turned on the embedded PC must boot, a process which usually takes 45-60 seconds.  During this time the front panel LCD displays the message 'Frame Power Up' and waits for communication from the embedded computer.  The 'Frame Error #1' error message is displayed if communication from the embedded to the computer to the LCD display has not started within a pre-determined amount of time.  This error message is typically encountered if the Spyder embedded computer has failed to boot.

Frame Timeout Error

After the Spyder's embedded computer has started communication with the LCD display, it must send a 'keep-alive' message to the front panel every few seconds.  This allows the front panel to detect if the embedded computer has stopped responding.  A 'Frame Timeout Error' on the front panel can occur if the Spyder computer is busy processing user requests for an extended period of time, or if the server application within Spyder unexpectedly stops running.  If this message is displayed on the front panel, but the system is responding to clients and appears to be running normally, this message can be safely ignored.  If communication with client interfaces (Vista Control Suite, Crestron, AMX devices), the Spyder frame should be rebooted.

Frame Error #2

When the Spyder frame has been instructed to restart or turn off, typically by a press of the front panel power button, the Spyder server application will close and the embedded PC within Spyder will shutdown.  As the server application closes, a special message is sent to the LCD display notifying it that the system is in the process of shutting down.  The LCD display will respond by displaying a 'Shutting Down' message until the system has powered off.  If the Spyder does not power off or restart within a pre-determined period of time, the 'Frame Error #2' message will be displayed.  This error is typically encountered when a user has logged onto the Spyder desktop remotely and shutdown the server application without shutting down windows.  In this case, this message can be safely ignored.

Network - Error

This error message indicates that the Ethernet connection on the back of the Spyder server is disconnected.  The Spyder frame requires an active Ethernet connection, and will wait to complete it's startup procedure until a valid Ethernet connection is established.  If Spyder is connected to an Ethernet switch, verify that the switch is powered and displays a good 'Link' status on the port connected to Spyder.  If connecting Spyder directly to a client PC, ensure that a special Ethernet cable known as a cross-over cable is being used.

USB - Error or Comm - Error

These errors indicate that the embedded computer within Spyder was unable to establish communication with the Spyder processing hardware.  This can be caused by a number of things, typically environmental.  If this message appears, first try power cycling the unit.  If after a restart the LCD displays the same error message, disconnect all video and/or expansion link connections on the back of the Spyder frame and power-cycle again.  If the error message persists, contact Vista technical support for further troubleshooting.


This article describes the failure modes of Spyder resulting in specific front panel diagnostic messages.  While a generic description of the various front panel messages is available in this article, in almost all cases a specific diagnosis and resolution for these cases will involve interaction with Vista technical support.

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Last Modified:5/6/2011 10:40:37 AM

Last Modified By: Administrator

Type: INFO

Level: Beginner

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